here's what you need to know
Following are some of the most frequently asked topics by new customers before they chose to partner with us.
Minimum Order Quantities
We are a bulk manufacturing company, and as such, we require that ordered items meet a certain Minimum Order Quantity (MOQ). The specific MOQ depends on the nature of the product, such as whether it is reusable or disposable. Generally, the MOQ is lower for technical or specialty items and higher for general items. In certain cases, such as when the product is available in our inventory, the MOQ requirement may be waived.
Payment Terms
For new customers, we operate on an advance payment basis. This advance can be split into two installments: the first at the time of ordering, and the second when the shipment is ready for dispatch. All payments and documents must be processed through the bank. Cash against documents or credit terms may be available later on in certain cases.
Sales Terms
Each order is handled individually, with pricing and delivery times provided in the proforma invoice, which may vary based on order specifics such as product type, quantity, and customization. All shipments are processed according to agreed delivery terms (FOB, CIF, etc.), and we ensure compliance with all relevant regulatory standards, . Customization of products, packaging, or labeling is available upon request, subject to additional lead times and costs.
Quality Assurance
We are committed to delivering the highest quality surgical instruments, backed by stringent quality assurance processes. All our products undergo rigorous testing to meet industry standards and regulatory compliance. In the unlikely event of a manufacturing defect, we offer a free replacement. To process this replacement, the item must be returned to us for evaluation. Once the manufacturing fault is established, we will promptly replace the product at no additional cost. Our goal is to ensure complete customer satisfaction and long-term reliability of our instruments.
After Sales Support
We provide comprehensive after-sales support to ensure smooth operations for our customers. This includes offering technical drawings, Instructions for Use (IFU), product certificates, material testing results, and lab reports. We are committed to supplying any additional technical information that may be required by hospitals, clinics, or regulatory authorities. Our goal is to ensure that our products meet all necessary standards and provide you with the documentation needed for compliance and effective use.
Regulatory & Compliance
We are fully certified and regularly audited by both regulatory bodies and our customers or their representatives. Our in-house compliance team is dedicated to ensuring that we meet all industry standards and remain vigilant in maintaining the highest levels of quality and regulatory compliance. This includes adhering to certifications such as ISO 13485, cGMP, MDR support, and other relevant regulations. We are committed to staying updated with the latest compliance requirements to ensure that our products consistently meet global safety and quality standards.
Delivery Times
Our delivery dates are influenced by several factors, including forecasting, production planning, and agreed-upon inventory levels. We are continuously expanding our capacities and streamlining processes to optimize delivery times. Together with the customer, we can develop individualized solutions to meet desired delivery schedules. Exact delivery timelines are provided at the time of order placement, ensuring clear expectations and timely fulfillment of your needs.
Social Accountability
We take pride in being SA8000 certified, reflecting our commitment to maintaining the highest standards of social responsibility. Our employees are at the heart of our success, and we ensure they work in an ethical, safe, and respectful environment. We are dedicated to fair labor practices, equitable treatment, and the well-being of our workforce. Environmental sustainability is also a key priority for us, and we continually strive to reduce our environmental impact through responsible manufacturing practices. Our commitment to social accountability is integral to our values and operations.
Types of Steel
For our reusable (OR Grade) instruments, we use high-quality materials such as German steel, German forgings, and Japanese steel, all of which meet international standards like ASTM F899. These premium steels are chosen for their durability, corrosion resistance, and ability to withstand repeated use. For disposable instruments, we utilize locally sourced stainless steel to ensure affordability while maintaining compliance and quality.
Inventory & Stock Management
We collaborate closely with our customers to optimize their inventory and stock management solutions. By working with the demand forecasts, we develop tailored strategies that minimize shipping costs while ensuring on-time inventory. We understand that inventory holding costs are a significant concern, and we are committed to helping you streamline these processes for maximum efficiency.
Private label (OEM)
While Dr. Frigz is a well-recognized and reputable brand in many countries, our core business lies in providing OEM private label services. We specialize in manufacturing high-quality instruments under your brand name, offering the same level of excellence and precision that defines our own products. This allows our partners to build their own brand reputation while benefiting from our expertise and manufacturing capabilities.
Marketing Support
We offer comprehensive marketing support to help you succeed in tradeshows, exhibitions, and customer meetings. This includes providing high-quality photos, videos, product samples, catalogs, and other marketing materials tailored to your specific needs. Our goal is to ensure you have all the resources necessary to effectively showcase our products and engage with your customers.
Customization Capability
As a manufacturer, we have the expertise and flexibility to customize existing designs or create entirely new patterns to meet your specific needs. Whether you require prototypes, different materials, or specialized modifications, our team can conduct extensive R&D to develop and perfect the ideal instrument for your requirements. From concept to final product, we are committed to working closely with you to ensure that every detail aligns with your expectations, delivering precision-crafted instruments tailored to your specifications.
Logistics
We offer flexible shipping solutions tailored to your needs, including both air and sea freight options. For urgent or smaller orders, we provide expedited services through UPS and FedEx. Our customers have the choice to nominate their own shipping agents or take advantage of our preferred agents, who offer competitive discount rates. We ensure reliable and efficient delivery, so your orders arrive on time and in excellent condition, wherever you are in the world.
Market Experience & Reputation
With over 44 years of experience, Dr. Frigz has earned a reputation for excellence in some of the most demanding markets in the world, where quality and compliance are paramount. Our name is synonymous with quality, and we pride ourselves on consistently meeting and exceeding industry standards. We prioritize long-term strategic growth over short-term gains, a philosophy built on decades of experience and a solid reputation. This unwavering commitment to quality and sustainability is what sets us apart in the global market
Sustainability & Ethical Practices
At Dr. Frigz, sustainability and ethical practices are at the core of our operations. We are committed to recycling our steel to reduce waste and conserve resources. As part of our environmental responsibility, we are transitioning to renewable energy and aim to be 100% solar-powered by the end of 2025. In addition, we take rigorous measures to process and neutralize harmful Ethylene Oxide (EO) gases before disposal, ensuring minimal environmental impact. Our dedication to sustainable practices reflects our long-term commitment to both the environment and ethical manufacturing.
Rust issues
Rust is one of the most common concerns in our industry, and we take proactive steps to minimize this risk. We start by using the highest-quality steel, followed by a thorough passivation process to create a protective layer against corrosion. Additionally, we use precise laser marking techniques that ensure the integrity of the instrument is maintained post-process. This multi-step approach results in durable, rust-resistant instruments that perform reliably, provided that proper post-operative cleaning procedures are followed by the clinical staff.
Our limitations
We do not directly participate in tenders or supply to general trading companies. Our focus is on bulk manufacturing, so we do not handle small quantity orders. Additionally, we do not coordinate or source items from other manufacturers, as we prioritize delivering only the products we manufacture to ensure the highest level of quality and consistency.
